Difficult Conversations - 9am-4pm
with Achieve

Difficult Conversations – Strategies for Challenging Discussions (1 day)
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Topics Include:
• Types of Difficult Conversations
• Our Natural Responses to Difficult Conversations
• Determining if a Conversation is Necessary
• How to Stop Avoiding the Interaction
• How to Prepare for the Difficult Conversation
• Key Skills and Strategies for Engaging
• What to Do If They Won’t Engage
• Concluding the Conversation
• Keys for Delivering Bad News
• How to be Open to Receiving the Difficult Conversation